The release of Tomcat as included with CA Service Desk r11.2 is potentially susceptible to a cross-site scripting vulnerability. CA has issued a technical document that describes remediation procedures.
You can download this advisory from the following link: https://packetstormsecurity.com/files/download/78439/CA20090615-02.txt
Source: https://packetstormsecurity.com/files/78439/CA-Service-Desk-Tomcat-Cross-Site-Scripting.html